Privacy Policy

General Data Protection Regulations, 2018.

(Why we collect your personal data and what we do with it)

​ 

When you supply your personal details to Alison Seymour, Eight Branches, they are stored and processed for 3 reasons:

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. We have an interest in collecting that information, because without it we couldn’t do our job effectively and safely.

3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your treatment.

​

We have a legal obligation to retain your records for 7 years after your most recent appointment (or age 25, if this is longer), but after this period we will delete your records.

​

Your records are stored on paper, in locked filing cabinets. Occasionally, when you order Chinese herbal medicine, it may be necessary to share your data with a herbal provider. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. This information is shared via email or by an online order form which only the practitioner and the supplier has access to. Access to this data is password protected, and the passwords are changed regularly on our computers. These are password-protected, backed up regularly, and are locked away out of working hours.

​

If you contact us we may store your initials and telephone number on our mobile phone. Your email address may be stored on our devices. Both are password protected. Any email sent is deleted once actioned.

​

Facebook or Instagram comments made by you on our pages are in the public domain.

​

If you have contacted us via Messenger or WhatsApp, these messages are stored on our devices and password protected.

​

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

• Your practitioner (Alison Seymour) in order that they can provide you with treatment

• Dispensary staff when ordering Chinese Herbal Medicine to ensure that the correct herbal formula is matched, where possible a code system is used containing initials and the date ordered. There is no access to medical records or sensitive information.

​

In very exceptional circumstances, for example serious illness of the practitioner, it may be necessary for your personal data to be accessed by another person (but not your medical notes). This is in order to notify you that an appointment will be cancelled. We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

​

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

​

We want you to be confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

​

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to the person who controls your data:

Alison Seymour
21 Bolton Avenue
North Hykeham
Lincoln. LN6 8JA

 

Email: alisonseymour08@gmail.com

Telephone: 07981 428663

​

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.